The consultant that was assigned my claim was awesome however,I feel that the excess amount to be paid is to expensive ,more especially for a poor pensioner trying to make ends meet

Hello Martha

Thank you for your positive review.

We furthermore acknowledge your concern about an excess payable in the event of a claim. Clients can opt for a zero excess once retired and over 60 years of age. This will naturally have an effect on the premium.

We are requesting a client care advisor to call you and to assist you with the review. 

Regards
The OUTsurance Team