The competitors need to Discover new levels of customer service

I have been battling for over a week to get my current insurer to load a vehicle I bought onto my policy. Emails and phone calls weren't followed up by them and I had to continually phone them. Matters reached a head today, 14th May when I called again to eventually get a figure out of them. This figure felt unreasonable and when questioned I got a discount which I still wasn't happy with the end figure. The attitude from them was take it or leave it. I then phoned Outsurance and spoke to Arne Jooste. What a pleasure, not only did he quote me straight away but quoted me a premium of half of what my existing insurer had quoted. Pretty much taken as read I signed up with them straight away and moved my short term policy to them. Well done Arne and well done Outsurance.