The best Legal Recoveries Insured Advisor ever

Dear Outsurance Team,

I am writing this email with deep emotion and immense gratitude to extend my heartfelt thanks and recognition to one of your consultants, Mr Thulani Mmyandu within the legal department.

From the day my accident occurred , Thulani has walked this journey with me — not just as a professional fulfilling his role, but as a genuinely compassionate and committed human being who showed care, empathy, and unwavering dedication to seeing justice served.

Through 6 months of frustration, uncer*****y, and emotional strain, Thulani was the one constant — he checked in, he reassured me, he fought for me when I felt like I had no fight left. He never made me feel like just another claim number. Some days I felt Outsurance is only policy driven and not people driven. But Thulani made sure it was people driven.Yesterday, when he called to share that the third party had refunded my access fee, I couldn’t hold back my tears. It was a shared moment of victory after months of what felt like an uphill battle. Thulani represents everything that is right in customer service and client advocacy. His integrity, persistence, and kindness reminded me that there are still people within big organisations who truly care. I will never forget this journey, and I will never forget his role in helping me get the justice I deserved. I indeed get something out! Not only was my dignity returned about Thulani also upheld the Slogan of Outsurance when you indeed get something out!

Please let this message serve as the highest commendation for Thulani. He is a credit to Outsurance, and I hope his efforts are acknowledged at the highest level. Clients need more people like him — and I will remain grateful for his support and humanity long after this case is closed.

Thank you, Thulani — I’ll never forget this journey. You are the real hero in my story. 🙌💚

With sincere appreciation,

Mrs Evana M****