1 reviews | Active since Dec 2016

12 Jan 2022, 21:07

The best company by FAR!!!

We have had one hectic holiday. From my car radio braking before we leave, then my car (after we had it checked the Friday before we left) breaking down on the way to our holiday destination, then our caravan’s wheel coming off smashing through the caravan the next day and then a person crashing into the side of our family bus on the 24th of December(the driver thought my husband was turning and took a chance to speed over the road - my husband tried to miss him, but with no success). Through all of horrific incidences, we had the greatest service by OUTsurance! They are amazing, quick and goes the extra mile. Not once with any of our claims did we have a problem. From getting a flatbed(3 times may I remind you - the car, then the caravan, then the car again), to helping us with a rental vehicle and getting it upgrade to a family bus so that we could get all our belongings that use to be in the caravan back home with a big trailer, to just checking to see if we were ok, were they rude or irritated or “not you again” kinda attitude. I would also like to give a consultant a 100% service award 🥇 Our consultant with most of these incidences in December, was Martika van Vuuren that went out of her way to just make things run smoothly and giving us not only insurance advice and support, but also motivating us to keep our heads up! Reminding us that we as a family were still alive(things could have been so much worse) and that this was what mattered most. To anyone who has anything bad to say about OUTsurance, I will be able to have a positive story that will quite them. WELL DONE OUTsurance!!! You will always be our NUMBER ONE insurance company! We literally trusted you with our lives!

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Replies (1)
OUTsurance
OUTsurance's reply17 Jun 2026, 10:57
Official
Hello Zelda 

Thank you very much for your over-all positive response to our service and product! 

We strive to provide awesome service to our clients, and it is fantastic to know our efforts have paid off. 

Regards,
The OUTsurance Team.