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Good day Azola,
 
Thank you for taking the time to review your experience with us.
 
We have looked into your complaint and we acknowledge that the advisor did not follow our processes correctly.
 
This does not align with our values of providing awesome service and this has been discussed with the advisor to ensure this does not occur again.
 
We do apologise for your experience, and we are glad to hear that our client care advisor, Akshar, has assisted with correcting the relevant information.

Regards,
The OUTsurance team