BK
Ben K
1 reviews | Active since Aug 2021
27 Oct 2025, 11:35
The agents are basic...
The agents are basically not listening to what you are saying to them, there is no way i can explain why I don’t want to sign up for a policy but you keep going on as if you don’t understand what I am saying to you, as a prospective client.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
27 Oct 2025, 13:10Hello Ben
We are very sorry to our service let you down!
Our client care manager will call and assist you.
Thank you for your feedback.
Regards
The OUTsurance Team
We are very sorry to our service let you down!
Our client care manager will call and assist you.
Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply27 Oct 2025, 13:10
Official
Hello Ben
We are very sorry to our service let you down!
Our client care manager will call and assist you.
Thank you for your feedback.
Regards
The OUTsurance Team
We are very sorry to our service let you down!
Our client care manager will call and assist you.
Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
29 Oct 2025, 12:27Hello Ben
After having acknowledged your review, we received feedback from our client care manager, confirming you were contacted.
You requested we cancel your policy after it was issued, and sadly our client care advisor failed to do so,
We again wish to apologise for the very poor service. The service transgression will be addressed.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming you were contacted.
You requested we cancel your policy after it was issued, and sadly our client care advisor failed to do so,
We again wish to apologise for the very poor service. The service transgression will be addressed.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply29 Oct 2025, 12:27
Official
Hello Ben
After having acknowledged your review, we received feedback from our client care manager, confirming you were contacted.
You requested we cancel your policy after it was issued, and sadly our client care advisor failed to do so,
We again wish to apologise for the very poor service. The service transgression will be addressed.
Regards
The OUTsurance Team
After having acknowledged your review, we received feedback from our client care manager, confirming you were contacted.
You requested we cancel your policy after it was issued, and sadly our client care advisor failed to do so,
We again wish to apologise for the very poor service. The service transgression will be addressed.
Regards
The OUTsurance Team
Best regards,