Thanks Outsurance

Some months ago I had reason to complain about the way an Outsurance assessor tried to bully me into accepting a claim offer over the telephone. My complaint on Hello Peter had an immediate effect and I was contacted by Outsurance and the missing items were paid for. The main lightning damage was to my solar supply system and it was only after several tests a month or more later that it was finally concluded that the Battery Management Systems of both batteries had failed. This means that the possibility exists that a fire could occur due to one or more cells being overheated and on that basis, I submitted an additional claim for a new battery to control the system. (Inter alia I must castigate the importers of Pylon Batteries for not providing repair facilities, I recommend that potential new installations avoid Pylon). The claim for the additional battery had to go to management and was approved, even though it was 2 months after the event. So, kudu's to Outsurance to bend their own rules in a difficult case.