Thanks for NO support

I put a claim in for new wooden floors due to toilet overflow 2 months ago. Once again claiming process is a dream and the contractor contacts me to do the work. Floors gets removed and 2 weeks later new floors starting to get fitted, after first day I phoned the contractor to stop and inform Outsurance not to pay as the floors are 2 colors and I'm not happy. Next day contractor arrive and complete the floors so we don't experience any discomfort while the factory comes out to check the floors. Mark from Traviata comes out, and let me know that his director will decide if it's acceptable..... Stuff what the customer think..... As expected they confirm the color difference is acceptable. Now I'm stuck with the floors and everyone's pulling up they're shoulders including Outsurance refering me to the Ombudsman if I'm not happy. I really felt very special everytime I dealt with Outsurance until now I understand that the company I refer to everyone and thought was awesome don't give a damn about me!!!!!! Thanks for opening my eyes, I must start shopping for insurance and make sure everyone I know also knows what they're in for when covered by Outsurance.