BO
Brian O'Regan

1 reviews | Active since Jun 2020

30 Aug 2020, 12:00

Thank you Outsurance

I would like to give a big compliment to Outsurance. I used to insure my vehicles with a company that was recently incorporated into Outsurance. When Outsurance contacted me with this news and to confirm my details we found I was still paying premiums on a vehicle I sold in 2015. Without any prompting from me they repaid all the premiums once I had sent them proof of change of ownership. Strictly speaking this was not really their responsibility since previously I was not insured with them, and it could be argued that I should have checked myself. A big thanks to the people who dealt with me; Jessica Matlou, Fikile Mlauzi and Carla Crous.

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Replies (1)
OUTsurance
OUTsurance's reply31 Aug 2020, 14:25
Official
Hi Brian

This is a wonderful testimony of one of our biggest service values, AWESOME SERVICE. Thank you for recognising the great work the team put in and sharing this. 

Jessica, Fikile and Carla will be very happy about the compliment.

Regards
OUTsurance