LL
Ling L

1 reviews | Active since Jun 2011

29 Apr 2024, 06:13

Thank you Outsurance

At around 4 am I noticed a dripping sound coming from our geyser. I feared it was a burst waiting to happen. I contacted Outsurance immediately. I was overwhelmed and am sending apologies to anyone that had to deal with my distress (we have had 3 replacements in the last five years and it would take a long time to be done). It is now 6am, a valve was replaced and I was able to pay for it in cash (R150), I will query this though as we weren't informed about valves etc that only have a 1 year guarantee. Overall amazing service.

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Replies (1)
OUTsurance
OUTsurance's reply29 Apr 2024, 08:24
Official
Hello

Thank you for sharing your overall positive service experience with us. The team will be very pleased when we share your kind words with them!

Regards
The OUTsurance Team