Thank you

<p>I received a call from Poobashni today to inform me that the incident which occurred on 19 Febuary has been resolved and I will receive my excess back. Thank you for excellent service and followup Poobashni. It is a pity that the rest of your organisation cannot follow through with your exemplary service - I am being penalised with high premiums for three vehicle incidents, none of which were caused by me (proof was forwarded to Outsurance, this is only one of the incidents which I have finally received my excess back) and the incident in August 2015 has STILL NOT been attended to by your appointed repairer. So I'm paying for three incidents not my fault, one of which hasn't even been repaired. I am reaching the stage where I want to tell your repairer to get lost because taking this long to offer me a courtesy car because I cannot be without a vehicle is ridiculous - almost a whole year. Take a leaf from Poobashni's book Outsurance, or perhaps she should find a company that's more deserving of her talent and high standards.</p>