Terrible time consuming service.

What a mission to deal with these guys. 2 big problems, first the policy the originally sold me was not what i asked for and this was discovered when i had a claim. of course we had the "we will listen to the call" feedback. of course, i don't have the privilege of listening to the call, that is not allowed. First good point, they came back very quickly and admitted their mistake, which of course means it was a big mistake , 2nd good point they did then sort out the claim etc very efficiently. All downhill from there I am afraid. the absolute frustrating service to now put the new car onto policy was a nightmare. took literally an hour on the phone and it was VERY VERY repetitive, apparently security guards and a boom gate where cars are scanned in & logged does not constitute access control. The price has gone through the roof, I cannot get a confirmation of cover letter with the correct address, even after 3 different people have confirmed the correct address is on the system. The list is just endless. I am now shopping for new insurance cover. PS, apparently, after you you rate their service on the outsurance app, it only covers how the app works, and they call you and tell you this.