JS
Janell S
1 reviews | Active since Feb 2020
05 Feb 2020, 14:43
Terrible services
We had an accident which their client was in faulty even have a deskcam video to prove it.An ridiculous amount for settlement R19000 less than our vehichles damages, so dissapointed in them, bocus adverti*****t to think we where a year ago a client of them.
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OUTsurance's replyOfficial
10 Feb 2020, 14:38Good day Janell,
We will always ensure we make the right decision and after reading your complaint we immediately escalated the matter to our legal manager Mohale.
Mohale contacted you to address your concerns and he discussed the merits of the claim in detail. He informed you the settlement was our full and final offer.
We do apologise for the disappointment.
Regards,
OUTsurance
We will always ensure we make the right decision and after reading your complaint we immediately escalated the matter to our legal manager Mohale.
Mohale contacted you to address your concerns and he discussed the merits of the claim in detail. He informed you the settlement was our full and final offer.
We do apologise for the disappointment.
Regards,
OUTsurance
OUTsurance's reply10 Feb 2020, 14:38
Official
Good day Janell,
We will always ensure we make the right decision and after reading your complaint we immediately escalated the matter to our legal manager Mohale.
Mohale contacted you to address your concerns and he discussed the merits of the claim in detail. He informed you the settlement was our full and final offer.
We do apologise for the disappointment.
Regards,
OUTsurance
We will always ensure we make the right decision and after reading your complaint we immediately escalated the matter to our legal manager Mohale.
Mohale contacted you to address your concerns and he discussed the merits of the claim in detail. He informed you the settlement was our full and final offer.
We do apologise for the disappointment.
Regards,
OUTsurance