Terrible service with no aftercare

Where to start claim put in on the 6th of May. After to-ing and fro-ing we eventually decided to move my Geyser to the outside. On having moved it I made contact with them to indicate that we are having problems with the taps. Selaki conference called the plumbers involved and I was told that the house piping is old and due to wear and tear (this is after a renovation of less than 15 years) How all the water and taps could suddenly have issues at the time that they replaced the geyser seemed a bit odd. I then got a second opinion and it turns out that the plumbing company did not \\bleed/drain\the old geyser which resulted in all the sediments filtering through to the various taps which resulted in the blockages... To date I have emailed the call centre on the 26 of June (no response) and then sent Selaki the same email on the 10th of July and was informed that Daniel would be in contact. It's the 23rd and still no contact. Think it might be time to take all my business including my company insurance to another company. This is so not what I am used to from Outsurrance!\"\"\""