Terrible service-Unreliable insurance company

<p>My garage door is broken, Kathy Govender was the advisor on my claim, she arranged with a company to come to my house and investigate. Then She arranged for Thursday 2nd Feb at 2:00 pm for the technician to fix the door. In the morning twice we confirmed with her that they will come as we needed to take leave and she confirmed. The technician never came to my house and when I called the guy to see why they haven't come yet, they said OUTsurance stopped them to come. I have been on the phone for more than 1 hour with kathy and other advisors to find out what happened. Isn’t it the company that OUTsurance arranged to come to my house????</p> <p> It is a shame for OUTsurance that hires advisor who doesn't know their internal process. Katy Govender is a 100% failure to be an advisor she event didn’t not know their internal processes. Only at 3:00 she said she has to send the assessor and she doesn't have the report yet.</p> <p>My husband called her earlier that day to ask whether assessor should come first or not, she guaranteed that she will definitely send the technician to fix the door for us on that day as it was arranged two days back.</p> <p>After 1:30 hrs being on the phone with different advisors and tried to get hold of a manager or supervisor at OUTsurance, finally at 3:31 the so called assessor came and he said the technician will be at my house at 5:00 !!</p> <p>Those technicians never came to my house!! the garage door still is broken, and my house is not safe!!</p> <p>what kind of insurance company you are that for a customer that never had even a single claim, you provide this poor level of service. Do you understand the security concern when a garage door is broken??? and what is the reason to pay to an useless company like OUTsurance while at the emergency time there is no service from them.</p> <p>You should send your assessor in advance or with the team who comes for investigations. Your company suffers from lack of internal process, uns****ed advisor who event’s cannot do proper communications and arrangement with their assessor & technicians and for sure not having a supervisor or manager who can help in situation like yesterday , these issues make your company to look so very fool. OUTsurance is an unorganized company that definitely cannot be trusted as an insurance company. </p> <p>The company and their advisors are really a failure . At least as an insurance company you shouldn't use junior advisor that doesn't know her job. Train your advisors!! tell them what to do, </p> <p> She doesn't know the process, she didn't know that should send the assessor first and then send the quotation to customer and arrange for the time. It is not acceptable to pay you every month for near 3years with no single claim and then you provide us the poorest service ever !!</p> <p> I am a manager at a telecom company with more than 4000 staff. I already shared this issue on my company Facebook workplace. I doubt even OUTsurance knows what is facebook workplace, but you know what, people are smarter than what you think, I got many comments on my post that my colleagues also had same experiences with you !!</p> <p>Train your advisor OUTsurance, you are not a small company but you attitude is like a very small company !! Your advert is almost everywhere but your customer service is the worst and poorest ever !!!</p>