SN
Sn N
1 reviews | Active since Mar 2013
11 Aug 2022, 08:00
Terrible Service Received from Outsurance!
A claim was submitted with Outsurance as a result of the heavy floods in Durban on the 12th of April 2022 with regards to structural damage to our home. Outsurance, it's assessors and 3rd Party Providers have taken incredibly long to process and action this claim. Feedback has been poor, different agents promising to get back to us but no response received. Outsurance has passed the standard SLA for this claim. This is horrible service received from Outsurance for paying customers!
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OUTsurance's replyOfficial
15 Aug 2022, 15:42Hello Sn N
The last thing we wanted was for any delay in repairs required. We are so sorry about the unfortunate inconvenience and frustration!
Our assessor as well as claims advisor have been in contact with you.
We needed to wait for your neighbour to rebuild his wall before our service providers could assist further and it was finally confirmed that the required work will commence today.
Please don't hesitate to contact us should you have any enquiries in the interim.
Regards
OUTsurance
The last thing we wanted was for any delay in repairs required. We are so sorry about the unfortunate inconvenience and frustration!
Our assessor as well as claims advisor have been in contact with you.
We needed to wait for your neighbour to rebuild his wall before our service providers could assist further and it was finally confirmed that the required work will commence today.
Please don't hesitate to contact us should you have any enquiries in the interim.
Regards
OUTsurance
OUTsurance's reply15 Aug 2022, 15:42
Official
Hello Sn N
The last thing we wanted was for any delay in repairs required. We are so sorry about the unfortunate inconvenience and frustration!
Our assessor as well as claims advisor have been in contact with you.
We needed to wait for your neighbour to rebuild his wall before our service providers could assist further and it was finally confirmed that the required work will commence today.
Please don't hesitate to contact us should you have any enquiries in the interim.
Regards
OUTsurance
The last thing we wanted was for any delay in repairs required. We are so sorry about the unfortunate inconvenience and frustration!
Our assessor as well as claims advisor have been in contact with you.
We needed to wait for your neighbour to rebuild his wall before our service providers could assist further and it was finally confirmed that the required work will commence today.
Please don't hesitate to contact us should you have any enquiries in the interim.
Regards
OUTsurance