Terrible Service, No Response and still NO Refund Reflecting

<p>First it took 4 weeks and an uncountable number of emails for Outsurance to process and approve the repairs of a geyser - that had previously been incorrectly installed by Outsurance's chosen service provider. I finally got an email stating that the cost of repairs had been refunded to us. Now, another 4 weeks later and the refund is not reflecting. I have sent 7 emails asking for proof of payment but not received a single response. Currently not living in South Africa and unable to phone during Outsurances hours due to work - they are conveniently not replying. Will probably have to move all our insurances now - private and business! Absolutely pathetic!!! </p>