Terrible Service from the Claims Department

<p>We have a buliding claim in progress with outsurance as we sprung a leek. Daniel from the claims department was dealing with this claim. The plumbers came out yesterday and found the problem and called outsurance for authorisation. After calling for 4 hours and waiting for authorisation i call outsurance and askeed what the problem was?? the plumbers had left in that time and Daniel returned my call and confirmed that he gave them authorisation. The plumbers did not show up this morning so i gave them a call, they confirmed that they are not comming because they did not get authorisation!! So Daniel ****! They did say that if outsurance gave authorisaation today, then they will come tomorrow!! Thats 3 days sitting at home and not at work. Outsurance is expensive and there is no services. I will be submitting my complaint to the OMBUDS today if this is not sorted today and claiming loss of income.</p>