Terrible Service from Outsurances' preferred Panel beaters (ELJONEY) - STAY AWAY!!!!!!!

We booked our Mahidra Bolero in 3 WEEKS AGO for minor work that had to be done on the vehicle after they tried to ***** the bakkie. Something that could not have taken them more than 1 week to fix. For 2 weeks now i've been phoning to find out what's happening with our vehicle... just for the panelbeaters to tell us she has no idea when the lock for the door might arrive - stating it might be this week, it might be next year!!!!!!!!!!!!!!!!!!!! What a terrible attitude to have! Now another week later the lock for the door have still not arrived (it's nothing electrical - it''s a standard mahindra with nothing inside but seats)!!! Everytime I phone outsurance Agcobile is busy on another call or not available. All they do is give a reference number for the call and say someone will come back - and they don't beleive me! If you call you just get the same story... reference nr... so sick and tired of the terrible service!!! So yeah... still no vehicle ... again another reference and waiting for a call back! Definately cancelling my insurance after this. I've had uninterrupted insurance since 1998!! Not once have I claimed for ANYTHING!!!!! Paying for insurance that I never get to use. Now the 1 time I need my insurance this is the terrible service I get from their useless panel beaters (ELJONEY)... and what really frustrates me even more is the massive Access I need to pay for minor dent and 2 locks - I've had no means of transport for 3 weeks costing me sooo much money to get to work and back as my husband needed to use my vehicle while his bakkie is getting QUICKLY FIXED. I have no idea what to do.. I am soo tired of poor service I just want to scream and cry at the same time!!!!! What do we need to do to get this resolved???????????????????????????????????????????