Terrible service from Outsurance Pet Insurance

We recently joined Outsurance Pet Insurance, and it seems they will use any and every excuse not to pay claims that were submitted. We tried to claim for a recent vet visit and have been struggling for a month for them to settle the claim. First they wanted a prescription for the medication, which we submitted, and then they wanted the medical history. It's puppies, they don't have a medical history. They were born, developed allergies, which is common for their breed, so what more do they want? Sizwe Khambule was supposed to handle the claim, but he can't even remember which vet he spoke to. I won't recommend them to anybody. Please avoid at all cost!!!!