Terrible service from Outsurance and it's suppliers.

If this post can help only one person to avoid all the frustration I have been going through and avoid Outsurance all together. I have personal, out & about, building, content, vehicle and business insurance with Outsurance and with every claim I've had in the past I had to fight and go legal to get the claim settled. Have some friends that use to work there and what they told me was that Outsurance would always look for a reason not to pay or to pay a claim short and I can vowed to that with allot of experience. Last week Thursday again I needed assistance to get my vehicle windscreen replaced to which the response was that they can only assist me the following Tuesday. Now I also own a fitment center and can get a windscreen for my customers within 60 minutes, what is wrong with Outsurance and their suppliers that it would take 6 days to get a windscreen that is in stock at at least 5 suppliers (Ford, WD, Grandmark etc.) that I know of within the Pta region. Personally I think it is just an attitude problem, as the supposed "manager" that I spoke to on Thursday did not even phone back to update me on the progress, therefore I'm in that market now to move all my insurance policies elsewhere.