Terrible service from outsurance

OUTsurance service delivery is just terrible. They will try by all means to not process your claim.. I noticed tiles cracking at my home and lodged a claim with OUTsurance.. when I logged a claim the call Centre asked me as to when did I notice these cracks, she asked me if it was due to the earthquake in GP, I said it could surely be as I only noticed it recently as I am busy working and have carpets mostly at the affected area. I only noticed these cracks after cleaning myself, which I usually do not do. an accessor came twice to my home where I had to make special arrangements to be home for them. Pictures was taken then a building contractor came to assess. after the contractor came the accessor called me asked if he can take more pictures which was honestly a waste of time as he should have taken enough pictures on the first visit if he knew what he was doing.. My guess was this was to look for loop holes to find a reason to believe other wise.. i mean why would he want to re visit when he was at my home a week ago and took all the relevant pictures on the initial visit..

after that he advised I will get a reply by that Friday of the week he came.. a week and some days went pass from his word that he will get back to me.. when he got back to me it was a Friday morning, he informed me that the claim was rejected.. I then advised him to please send me the documentation.. the Monday came still no documentation.. I had to engage with my client relation officer and document was then sent to me which he promised me a week and more ago.. that the claim was rejected based on the fact that the drainage at my home was inadequate. a plumber also came to my home after the OUTsurance first assessors visit and the plumber did not see anything thing wrong, told me there's no issues, all ok with the plumbing.. OUTsurance will try by all means not to pay.. I have about 3 drain sections at my home for storm water and OUTsurance says my home drainage is inadequate. Their adverts are just terrible and we can beat your current premium is just to get you as a customer, once in, try and claim they will give you stories. very very unhappy with the service from OUTsurance and this is not the first issue I had with them.. but this is the biggest one so I decided to take it up and will be taking this matter further. I have enough reason to believe I am in the right..