1 reviews | Active since Jul 2011
TERRIBLE SERVICE FROM OUTSURANCE
On the 25th Feb 2020 I was involved in an accident. You logged a claim with my insurer. They sent my car to Super Body repairs and had mechanical and electrical reports done on my vehicle. On the 13th Feb 2020 I received my vehcile from the panel beater with wipers that previously worked and now did not and missing plastic wiper covers. When I spoke to Jude and Super Body he advised that they did not work on my wipers but when further questioned he found my covers which had been misplaced. I got my vehicle back on the 13th Feb 2020 my car then broke down on the 17th Feb 2020. My car was sent back and the same mechanic who initially did the mechanical report checked my car again. He now says that the pulley by my crankshaft came loose due to wear and tear. Please bear in mind things like this does not just come loose. My car was standing at the panel beater for 2 weeks and suddenly I am having mechanical issues. After the incident / accident i drove my car for a week without any issues. When my car was booked in at the mechanic it drove in and now it is standing broken down. Parts were ""misplaced" off my car which everyone now denies. Why should I pay for repair for missing bolts when clearly the mechanic who gave the latest report gave the first report and more than likely did not fasten something correctly and now blames it on wear and tear!!!! I am experienced nothing but dishonesty with this whole claim and know its time to move away from Outsurance. TO WHOEVER IS READING THIS DO NOT USE THEM!!!!
Following your recent complaint with us, we acknowledged and escalated the matter to our Claims Manager for urgent attention and assistance.
Our Manager was in contact with you to acknowledge your complaint, address your concerns as well as investigate for resolve. We arranged a rental vehicle for you from AVIS as well as referred you to our legal team to further investigate and assist regarding the service provider.
We are very sorry for the poor experience from our service provider as you described and hate that this matter had to come to this. You are right to expect courteous, respectful, and professional service from us and our service providers and we completely understand how the experience has made you feel.
Regards
OUTsurance
Following your recent complaint with us, we acknowledged and escalated the matter to our Claims Manager for urgent attention and assistance.
Our Manager was in contact with you to acknowledge your complaint, address your concerns as well as investigate for resolve. We arranged a rental vehicle for you from AVIS as well as referred you to our legal team to further investigate and assist regarding the service provider.
We are very sorry for the poor experience from our service provider as you described and hate that this matter had to come to this. You are right to expect courteous, respectful, and professional service from us and our service providers and we completely understand how the experience has made you feel.
Regards
OUTsurance
First of all Outsurance my car had been damaged while in your service providers care. I have proof yet Outsurance refuses to do a proper investigation. Your service provider had been nothing but dishonest from the beginning.
Secondly, dont make it sound as if you have done me a favour by renting a vehicle with Avis as I pay for care hire every month.
Thirdly, I have left messages more than 5 times for Kagiso from your legal team to get back to me he never not once bothered contacting me. In fact when the third party adnitted he was in the wrong and a solution had been reached been Outsurance legal department and the third party no one from Outsurance bothered contacting me with feedback I had to call in!
And lastly, apology means absolutely nothing to me as you treat your customers like ********* and are incapable of doing a proper investigation when things go wrong.
Please get your legal department to contact me with regard to paying my excess back to me and get your retention department to contact me as I want to cancel my insurance with you!
First of all Outsurance my car had been damaged while in your service providers care. I have proof yet Outsurance refuses to do a proper investigation. Your service provider had been nothing but dishonest from the beginning.
Secondly, dont make it sound as if you have done me a favour by renting a vehicle with Avis as I pay for care hire every month.
Thirdly, I have left messages more than 5 times for Kagiso from your legal team to get back to me he never not once bothered contacting me. In fact when the third party adnitted he was in the wrong and a solution had been reached been Outsurance legal department and the third party no one from Outsurance bothered contacting me with feedback I had to call in!
And lastly, apology means absolutely nothing to me as you treat your customers like ********* and are incapable of doing a proper investigation when things go wrong.
Please get your legal department to contact me with regard to paying my excess back to me and get your retention department to contact me as I want to cancel my insurance with you!