terrible service from outsurance

<p>i currently have a building insuarance with outsurance, so early January 16 the was heavy rain all over S.A</p> <p>so i was one of the people that was affected on my house because of the STORM, it didnt bothr me that much knowing my house is insured, then i logged a claim on the 19.01.2016 and the accesor can just after 1 week to check what haapened, and before he left he told me that i must wait for 1 to 2 weeks for feedback I THEN GOT SUPRISED OF MY LIFE WHEN NOBODY CARES TO PHONE ME REGARDING THE FEEDBACK, SO AFTER 3 MONTHS I DECIDED TO CALL SO I CAN FIND OUT WHAT HAPPED, THEN I WAS TOLD THAT MY CLAIM WAS ON REGISTED BECAUSE ACCORDING TO THEM WHATEVER HAPPENED WAS NOT CAUSED BY RAIN, I THEN ASKED WHAT DO YOU THINK IS THE CAUSE THEN THE LADY SAID MAYBE WHEN I BUILT THE HOUSE I USED CHEAP MATERIAL, THAT WAS INSULT TO ME, I THEN SAID TO HER SO FOR ME TO GET THE FEEDBACK I HAD TO PHONE WHY DIDNT YOU GUYS ATLEAST CALL AND GIVE THE FEEDBACK, SHE THEN SAID SORRY FOR NOT COMING BACK TO YOU MAM, i am really dissapointed and disgusted about the service i got, everyday i ask my self WHAT AM I REALLY PAYING FOR , WHAT IF ONEDAY MY HOUSE CAUGHT FIRE WHAT ARE THEY GOING TO SAY TO ME....</p>