Terrible service form Pet claims department

Item: OUTsurance
Rating: 1
Author: Melroy B

I have been waiting since May 21 for a simple vet visit claim to be paid out. I am not receiving any feedback regarding the delay, and excuses every time I follow up.

Helpful (0)

Replies (3)

Melroy B's updateReviewer Update

31 May 2024, 11:54

No feedback yet, not getting any calls from the manager of the department.

Melroy B's update31 May 2024, 11:54

Reviewer Update

No feedback yet, not getting any calls from the manager of the department.

Melroy B's updateReviewer Update

31 May 2024, 12:28

Issue has been resolved thank you.

Melroy B's update31 May 2024, 12:28

Reviewer Update

Issue has been resolved thank you.

OUTsurance's replyOfficial

31 May 2024, 15:00

Good day Melroy,

Thanks for your further feedback.

Nunu our claims manager has been in contact with you to apologise for the delay. We are glad the matter has been resolved.

Thanks for accepting our apologies.

Regards,
The OUTsurance Team

OUTsurance's reply31 May 2024, 15:00

Official