KM
Kelly M
1 reviews | Active since Nov 2024
15 Nov 2024, 21:27
Terrible Service
Such shocking service. A car drove into a wall which then landed on my car. I was parked at the time. Outsurance made me pay the excess and said they would sort it out with a third party claim from the car that crash into me. It's now November and I am still waiting to have this issue resolved. It is so disappointing that I have actually left OUTsurance and started with a new insurance company. OUTsurance is full of excuses and their legal department has been no help. What shocking service...
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
18 Nov 2024, 12:23Good day Kelly,
Further to our private reply, we cannot trace a policy linked to the details provided.
Please provide us with the cancelled policy or ID number and we will ensure you receive proper feedback.
Regards,
The OUTsurance Team
Further to our private reply, we cannot trace a policy linked to the details provided.
Please provide us with the cancelled policy or ID number and we will ensure you receive proper feedback.
Regards,
The OUTsurance Team
OUTsurance's reply18 Nov 2024, 12:23
Official
Good day Kelly,
Further to our private reply, we cannot trace a policy linked to the details provided.
Please provide us with the cancelled policy or ID number and we will ensure you receive proper feedback.
Regards,
The OUTsurance Team
Further to our private reply, we cannot trace a policy linked to the details provided.
Please provide us with the cancelled policy or ID number and we will ensure you receive proper feedback.
Regards,
The OUTsurance Team
OUTsurance's replyOfficial
28 Nov 2024, 11:32Good day Kelly,
Thank you for the information.
The excess recovery is a lengthy process and not guaranteed. We had to issue summons against the third party which caused a delay.
We can confirm that the matter has been finalised and your excess has been refunded to you.
Regards,
The OUTsurance Team
Thank you for the information.
The excess recovery is a lengthy process and not guaranteed. We had to issue summons against the third party which caused a delay.
We can confirm that the matter has been finalised and your excess has been refunded to you.
Regards,
The OUTsurance Team
OUTsurance's reply28 Nov 2024, 11:32
Official
Good day Kelly,
Thank you for the information.
The excess recovery is a lengthy process and not guaranteed. We had to issue summons against the third party which caused a delay.
We can confirm that the matter has been finalised and your excess has been refunded to you.
Regards,
The OUTsurance Team
Thank you for the information.
The excess recovery is a lengthy process and not guaranteed. We had to issue summons against the third party which caused a delay.
We can confirm that the matter has been finalised and your excess has been refunded to you.
Regards,
The OUTsurance Team