TERRIBLE SERVICE BY OUTSURANCE AND THEIR EMPLOYEE Neritha Vandeput

OUTSURANCE has been a total nightmare. we are the third party and an outsurance driver whom was being negligent on the road caused major damage to my vehicle. it has been a month and nothing has been done. after submitting documentation and contact Neritha Vandeput at outsurance who claims she never received an email or perceives that the pictures where to big and thats the reason it never came through which is utter nonsense because we received an automated response stating that our case is being dealt with. But never received any type of communication so we decided to follow up and then finding out the process hasn't even started. then on the 30th April re-sending all images and documentation. Neritha Vandeput replies instantly stating that she she cannot open the attachments and asked me to send it on a word document. I rep**** a couple minutes later with all images on a word document , i then compressed all into a zip folder to make thriple sure that she will receive it. She never responded, which obviously meant that she got these emails. Today when calling in to find out on the progress of the claim. she says she is still waiting for our reply with the images. WHAT THE HELL... I am sick and tired of this. OUTSURANCE does not care for third party vehicles involved even though it was their clients fault and we are paying for the damages. Neritha states that it is n ot their problem to follow-up , the third party needs to be calling in. WHAT type of insurance and service does outsurance have and what type of employees do you have working for you. Your standards are terrible and utter nonsense. OUTSURANCE clearly does not give a dam. they think that the third party will just start to get fed-up and forget about the damages and expense that their clients have incurred on other people. IT does not work like that. I refuse to be taken for granted and to be taken as a fool