1 reviews | Active since Aug 2018
TERRIBLE SERVICE!
On 5 February 2026 i was bumped by a colleague at work while I was reversing in the parking lot at work. I was the first to reverse and was subsequently bumped by her. We did all the necessary in exchanging details. On the same day she (the lady who bumped into me) forwarded me the claim number ***. I then called OUTsurance and spoke to a consultant by the name of Dudu Sithole, whereby i explained and submitted everything per her instructions. Two or so days later she (Dudu Sithole, the OUTsurance consultant) reverted to me and claimed that myself and their client were both in the wrong. She asked if i have footage of the incident which i rep**** yes, however my employer said that an OUTsurance representative must come to view said footage. OUTsurance refused to do so and even no assistance was received from the manager Jonathan Modiba.
TAKE ACCOUNTABILITY OUTsurance!!
Thank you for your feedback.
Every claim is dealt with on its own merits. Our legal manager, Jonathan, discussed the merits of the claim in detail with you.
The onus rests on the 3rd party to provide all evidence that may support their position. If you believe that CCTV or other footage exists that could demonstrate sole liability on the part of our client, you will need to obtain it directly from the relevant property owner or managing authority. Once received, we will review the matter and revert with feedback.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team
Thank you for your feedback.
Every claim is dealt with on its own merits. Our legal manager, Jonathan, discussed the merits of the claim in detail with you.
The onus rests on the 3rd party to provide all evidence that may support their position. If you believe that CCTV or other footage exists that could demonstrate sole liability on the part of our client, you will need to obtain it directly from the relevant property owner or managing authority. Once received, we will review the matter and revert with feedback.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team