MP
Mishell P
1 reviews | Active since May 2021
02 Jun 2022, 13:42
Terrible service at outsurance
They deduct money from people's accounts without their consent.. Someone went and open an account then it automatically deducted without confirming the person's account
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OUTsurance's replyOfficial
06 Jun 2022, 11:23Good afternoon Mishell,
Further to our private reply on receipt of your complaint we can confirm that the policy has been cancelled and a refund has been done.
You have raised a few concerns and we are investigating the matter to understand how this happened.
This is a serious offense and we will take the necessary steps to prevent this from happening in the future.
We truly are sorry for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that the policy has been cancelled and a refund has been done.
You have raised a few concerns and we are investigating the matter to understand how this happened.
This is a serious offense and we will take the necessary steps to prevent this from happening in the future.
We truly are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply06 Jun 2022, 11:23
Official
Good afternoon Mishell,
Further to our private reply on receipt of your complaint we can confirm that the policy has been cancelled and a refund has been done.
You have raised a few concerns and we are investigating the matter to understand how this happened.
This is a serious offense and we will take the necessary steps to prevent this from happening in the future.
We truly are sorry for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that the policy has been cancelled and a refund has been done.
You have raised a few concerns and we are investigating the matter to understand how this happened.
This is a serious offense and we will take the necessary steps to prevent this from happening in the future.
We truly are sorry for the inconvenience caused.
Regards,
OUTsurance