Terrible service after 11 years with outsurance.

I cancelled my policy with effect from 16 December. I was told as a customer with 11 year of business with Outsurance I was considered a platinum client. My policy was even adjusted downward to try and retain me. I however found a better package at a different Company. When I decided to move back to Outsurance in the beginning of December, I was sudenly rerated and the whole two week retaining framework I was given dissapeared. The agent even reinstaed my policy to an earlier date which was not what I wanted. I ended up cancelling the policy the next day, but I was charged additional Prorata rate on a policy that was still active. For being a platinum client and receiving this kind of service, I'm glad I'm not a new client and very happy I now moved.