Terrible service

I am writing to express my dissatisfaction with the claim process to date. We requested copies of the service invoices from the dealer, as we do not have them on our end. The dealer advised that there is an error when re-printing the invoices — the system incorrectly reflected the vehicle’s mileage for one month on all the 3 months invoices.

I have called Outsurance four times to speak with the claims advisor, but unfortunately, she has not returned my calls before the call centre closes. I have also sent multiple emails requesting that the advisor contact both the dealer and my brother (who drives the car daily) to verify the details.

There appears to have been an administrative error in the August and October invoice reprint. My brother has reviewed his records and confirmed that the payment was made in cash, not by card, which aligns with what the dealer has acknowledged as a system error.

To resolve this matter quickly, I kindly request that Outsurance contact both the dealer and my brother to verify the information. The car has been parked at the dealer since Monday, and we urgently need this issue resolved as soon as possible.