SP
Sheven P
1 reviews | Active since Feb 2024
05 Nov 2025, 17:19
Terrible service
I called in to the call center to have my policy cancelled ,the call was answered within 1 Min then transfered too another department and had too wait for over 10mins on hold....like what the hell !!!...when we ask for a quote you get a response within seconds ..why the double standards????
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OUTsurance's replyOfficial
26 Nov 2025, 14:52Good day Sheven,
Further to our initial private response we reviewed the matter and established that you were unnecessarily placed on hold. This is not our normal process, and we apologise for the inconvenience caused.
The service transgressions have been addressed internally.
Regards,
The OUTsurance Team
Further to our initial private response we reviewed the matter and established that you were unnecessarily placed on hold. This is not our normal process, and we apologise for the inconvenience caused.
The service transgressions have been addressed internally.
Regards,
The OUTsurance Team
OUTsurance's reply26 Nov 2025, 14:52
Official
Good day Sheven,
Further to our initial private response we reviewed the matter and established that you were unnecessarily placed on hold. This is not our normal process, and we apologise for the inconvenience caused.
The service transgressions have been addressed internally.
Regards,
The OUTsurance Team
Further to our initial private response we reviewed the matter and established that you were unnecessarily placed on hold. This is not our normal process, and we apologise for the inconvenience caused.
The service transgressions have been addressed internally.
Regards,
The OUTsurance Team