Terrible service

Terrible service received the left hand does not know what the right hand is doing. My complaints fell on deaf ears 2 days no one calls back i have to follow up constantly. The staff say they will come back to me and never do. I have to explain to each new person contacting me what happened the i have to tell them what the last agent said. They are in the business of bull****.

Each agent has a different story to tell very inconsistent and confusing. They have this claims tracker on they're app that does not track accurately the stage where you at with you claim. I realised that from day 1 when the first agent contacted me they had no clue i had to enlighten then as to what stage we are at.Super unprofessional customer service and even worst communication. STAY AWAY use at own risk it is only when you threaten to cancel you feel like now they want to assist. Any business using this model will fail miserably no exception.