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wom P

1 reviews | Active since Feb 2022

25 Feb 2022, 16:23

Terrible service

Terrible service, I had a issue with lightning storm, following day TV went black halfway today 2022/02/25 completely dead, technician arrived at my house for 5 minutes stared at the TV and wrote his report 2 days late.

Outsurance - we will not be covering your claim as the issue is due to "wear and tear" .... ? So to everyone reading this they made this conclusion without even fully investigating and opening up the tv.

Don't give away your money to these people go with mi way or old mutual.

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Replies (1)
OUTsurance
OUTsurance's reply04 Mar 2022, 12:54
Official
Good day,

Further to our private response, we can confirm that Nonie our claims manager contacted you.

Nonie addressed your concerns regarding the report and she advised you that she will discuss the matter with our service provider and revert with proper feedback. 

We do apologise for the inconvenience caused. 

Regards,
OUTsurance