Terrible Service

Good Day, So I had an Accident with my vehicle in October 2023, a truck reversed into the back of my car. First we logged the claim, then a few week passed, we contacted Outsurance and they cancelled the claim, I had to go through the entire process again, I was instructed that they will have an open space for my vehicle to go for repairs in February 2024, well, this date moved out to the 28th May 2024, with my insurance I have the option for a rental car, so I got the rental car after the 28th May 2024, the vehicle went in for repair as per feedback to take it on this date, a month later I don't have a car, they can't extend the rental unit and the Panel Beater said that for this Vehicle they are still waiting for stock, how can they instruct me to take my car for repairs and not have stock and not tell me. As per the Panel Beater they can reassemble my vehicle at a cost and when the car goes in for the repairs when the stock arrive I need to pay another fee for Stripping again. I pay R500 to uber to work and R500 to get back home. This is such an Inconvenience and bad service, no one even comes back with feedback or anything. With all the Big Add's on TV and promises that they will take care of their customers, they have really failed me. Desperate, don't know anymore