1 reviews | Active since Apr 2018
TERRIBLE SERVICE
THIS COMPANY IS USELESS!!!!! I get an email saying updated policy, i have not updated anything on my policy, I phone them to find out, their words" OUTsurance is making some changes to the policy as they are taking my routine care and health booster off" This is WITHOUT MY CONCERN!!!!!!! OUTsurance is taking things off my policy without acknowledging me, then they said they have tried to contact me!!! BULL**** man there is no phone call or missed call from any OUTsurance nr. next best thing is to EMAIL a customer about it.. not just update their policy. I have insurance for my dog for her yearly routine care and if she gets sick of needs to go to hospital. Now OUTsurance just decides for themselves they are going to take it off.
YOU ARE A JOKE!!!!!! THIS HAS BEEN THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE.. WHO ARE YOU TO DECIDE WHAT TO TAKE OFF MY POLICY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We understand your concern and disappointment.
After responding privately to you, we escalated the matter to Miska, our client services manager. Mishka has been unsuccessful in her attempts to reach you and has sent you an email. Our client services team also tried several times to reach you regarding the change. It seems our calls are being blocked.
Herewith an excerpt from the policy wording - " We may change your policy at any time by giving you 31 days’ notice. This includes changes to the policy wording, terms and conditions, benefits provided as well as your premiums. Should we amend the policy wording, the new policy wording will be effective from the date indicated on your notification and will replace all previous policy wordings."
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand your concern and disappointment.
After responding privately to you, we escalated the matter to Miska, our client services manager. Mishka has been unsuccessful in her attempts to reach you and has sent you an email. Our client services team also tried several times to reach you regarding the change. It seems our calls are being blocked.
Herewith an excerpt from the policy wording - " We may change your policy at any time by giving you 31 days’ notice. This includes changes to the policy wording, terms and conditions, benefits provided as well as your premiums. Should we amend the policy wording, the new policy wording will be effective from the date indicated on your notification and will replace all previous policy wordings."
We do apologise for the disappointment.
Regards,
The OUTsurance Team