Terrible service

Outsurance and it's service providers time is more important than that of the customer it seems.<br> <br> I have had building insurance with outsurance for my house for 1 year now. Two problems:<br> <br> a) *********** providers appointed<br> JJ Lourens Plumbing never showed up. I gave them 3 chances/appointments.... Spent over 2.5 hours waiting for them... They had the nerve to call me 24 hours later to ask when I will be home.<br> <br> EMR showed up for their appointment (same job), but weeks later it appears they lost the assessment and they also are unable to make a normal appointment with me. They just randomly called me while I was at work to tell me they are at my house (with no one there to open for them).<br> <br> I cannot keep taking time off work for companies like this.<br> <br> b) Crazy price increase<br> <br> My yearly charge went from R2923 to R3634 after the FIRST YEAR (R700??). After asking about this - I have been sent in circles.<br> <br> I was told to talk to the bank - which took weeks. Eventually the bank told me I must talk to outsurance (who does not appear to reply to my email anymore. I was never rude to anyone (outsurance or service providers) but now my patience has run out.<br> <br> STOP WASTING MY TIME AND MONEY