Terrible service

So after being with outsurance for a while and paying my premiums annually in advance I have had cause to lodge a claim. When I took out this cover I arranged that it would include car hire at the same value and size as what I'm driving. What I'm getting is a ****** matchbox because apparently the best car they offer is a B class in a manual vehicle which is not what I had originally agreed to. Maybe if they spent less on stupid adverts they could ensure there clients get proper service. I should not have moved. It has taken there panel beater more than a month to have my car booked in and I had to pay the excess before my car has even been dealt with. I can already see the issues I'm about to have. Outsurance you are a complete disappointment.