AP
A P
1 reviews | Active since Oct 2025
22 Oct 2025, 07:30
Terrible service
When I requested a quote, I was inundated with calls for all types of insurance. I agreed to take out car insurance but received a cheaper quote from a different company with the same benefits except of course the outbonus.
When I tried to cancel with OUTsurance, I had endless issues. I requested the cancellation confirmation several times but have not received it and no persistent calls as when I requested the call. Every time I called for the cancellation confirmation I was promised a call back but am yet to receive it. Absolutely terrible experience with the cancellation confirmation. They basically hounded me to sign up but no response when I wanted to cancel. Sickening experience.
Helpful (0)
Replies (4)0
Replies (4)AP
A P's updateReviewer Update
22 Oct 2025, 09:49Another call. All I want is confirmation that the policy was cancelled and no deduction will take place.
I have taken enough time out of my very busy days to attend to this issue.
I have taken enough time out of my very busy days to attend to this issue.
AP
A P's update22 Oct 2025, 09:49
Reviewer Update
Another call. All I want is confirmation that the policy was cancelled and no deduction will take place.
I have taken enough time out of my very busy days to attend to this issue.
I have taken enough time out of my very busy days to attend to this issue.
AP
A P's updateReviewer Update
22 Oct 2025, 13:44When am I receiving the confirmation that the policy had been cancelled. This is the third day of requesting this without response.
AP
A P's update22 Oct 2025, 13:44
Reviewer Update
When am I receiving the confirmation that the policy had been cancelled. This is the third day of requesting this without response.
AP
A P's updateReviewer Update
23 Oct 2025, 10:33Can I please have a response to my query? It’s been days now and the interaction is so so different from what I experienced when I was enquiring about a policy. Now, when I want to cancel, I am being ignored.
AP
A P's update23 Oct 2025, 10:33
Reviewer Update
Can I please have a response to my query? It’s been days now and the interaction is so so different from what I experienced when I was enquiring about a policy. Now, when I want to cancel, I am being ignored.
OUTsurance's replyOfficial
24 Oct 2025, 09:39Hello A P
We wish to apologise for your recent service experience, which was frustration filled throughout!
Our client care manager was in contact with you and sent you the confirmation of cancellation letter, We also discussed the service concerns with our advisor, which we cannot condone.
Regards
The OUTsurance Team
We wish to apologise for your recent service experience, which was frustration filled throughout!
Our client care manager was in contact with you and sent you the confirmation of cancellation letter, We also discussed the service concerns with our advisor, which we cannot condone.
Regards
The OUTsurance Team
OUTsurance's reply24 Oct 2025, 09:39
Official
Hello A P
We wish to apologise for your recent service experience, which was frustration filled throughout!
Our client care manager was in contact with you and sent you the confirmation of cancellation letter, We also discussed the service concerns with our advisor, which we cannot condone.
Regards
The OUTsurance Team
We wish to apologise for your recent service experience, which was frustration filled throughout!
Our client care manager was in contact with you and sent you the confirmation of cancellation letter, We also discussed the service concerns with our advisor, which we cannot condone.
Regards
The OUTsurance Team