RH
Retesh H

1 reviews | Active since Mar 2013

29 Dec 2016, 20:03

Terrible service

<p>I must say that OUTsurance is one worst insurance companies that I ever dealt with.</p> <p>I have been with outsurance for around 5 years now and I have submitted claims a couple of times. They have never paid out for anything.</p> <p>I claimed against my aircon first a couple years ago and was told they can't help for some reason and I ended up replacing it at my cost. Then a year or so later the same story with a different aircon unit.</p> <p>...A year after that my geyser broke and damaged my ceiling. I tried to claim for that but that was also rejected. I sorted the ceiling out myself and replaced the geyser at my cost.</p> <p>Now I submitted a claim for my bath tub which cracked. But this was also rejected. There is always some bull**** story that they give to you and end up rejecting.</p> <p>I would never ever recommend outsurance anyone. There is no point paying for insurance if you are never covered.</p> <p>All I can is thanks for nothing over the last couple of years but I am on my way OUT and will never come back</p>

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Replies (1)
OUTsurance
OUTsurance's reply05 Jan 2017, 07:09
Official

Your feedback was naturally very concerning and referred to our claims manager, Cardo.

Cardo confirmed the reason why the rejection of your claim cannot be overturned, after looking at all the facts and merits pertaining to the incident.

The crack in the bathtub is a result of poor workmanship, which is not a covered peril. Cardo also forwarded you the report we received from the service provider which led to our decision not to settle the claim.

Please contact Cardo directly should you wish to discuss the matter further.

Regards

Dinky