Terrible service

<p>My car was written off two months ago. OUTsurance finally dealt with my claim and I was advised that I can collect my new vehicle this afternoon. The dealer is 70km from where I live, when I arrived at the dealer, I was contacted by outsurance only to tell me that I will not be able to get the vehicle as the documentation on their side are not yet finalised. The appointment was made a week ago and I confirmed the date several times this week. Tomorrow will be exactly two months since the accident and there are no rush from their side to resolve the matter. I strongly feel that this is not in line with treating customers fairly! It is the worst service I've ever received from any company. </p> <p> </p> <p>If I was insured with any other company I would have received a car by now, two months to settle a claim is unacceptable. </p>