NF
Nikita F
1 reviews | Active since Apr 2018
13 May 2022, 06:48
Terrible pet insurance
The service is absolutely terrible, I put in a claim on Monday already, it's Friday and still no response to my emails or not even a phone call.. How long must a person wait, what if it was an emergency??? Don't do pet insurance until you actually know how to do it right.
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OUTsurance's replyOfficial
18 May 2022, 13:52Good day Nikita,
The delay you described was naturally worrying. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Henriette from our claims team contacted you to get your claim finalised. Henriette addressed your concerns regarding the delay. We can confirm that your claim has been finalised and payment processed.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was naturally worrying. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Henriette from our claims team contacted you to get your claim finalised. Henriette addressed your concerns regarding the delay. We can confirm that your claim has been finalised and payment processed.
We do apologise for the delay in service.
Regards,
OUTsurance
OUTsurance's reply18 May 2022, 13:52
Official
Good day Nikita,
The delay you described was naturally worrying. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Henriette from our claims team contacted you to get your claim finalised. Henriette addressed your concerns regarding the delay. We can confirm that your claim has been finalised and payment processed.
We do apologise for the delay in service.
Regards,
OUTsurance
The delay you described was naturally worrying. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter for urgent attention.
Henriette from our claims team contacted you to get your claim finalised. Henriette addressed your concerns regarding the delay. We can confirm that your claim has been finalised and payment processed.
We do apologise for the delay in service.
Regards,
OUTsurance