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HK
Hannes K

1 reviews | Active since Oct 2013

11 Apr 2023, 18:20

TERRIBLE PAY OUT

Weve had lightning damage more than a week ago.Put a claim in by Outsurance,after almost a week i phoned them to be told that my excepnsive Samsung office printer is beyond repair.The value of that printer currently if i google the model nr is close to R50000,and this morning outsurance told me they will pay R2990 out for new simmilar printer.SO if the existing model of R50000 is no longer available,you are going to replace it with something simmilar with the value of R2990,does it make sense that something about 5% of the value price of damaged item will do exactly the same job,same printing speed,same cost per page for printer ink etc etc........Really really Outsurance,i think your replacement part is way way not in the same league as my previous printer was.Even after discussion with your concultant this morning,i phoned again after 16h00 today,and now you want to replace it with a value of R5599......Ridiculous.Why are you forcing me to accept a pay out of nearly 10% of the correct replacement value.

I am a outsurance client for longer than 20 years,both my cars,house content etc etc are insured by you for 20 years now,and you want to let me pay R10300 excess amount,and then still only pay less than 10% of the real value out.

Outsurance motto is: You always get something out!!!!!.BUT THIS IS NOT HOW I FEEL AT THE MOMENT.

0
Replies (3)
HK
Hannes K's update14 Apr 2023, 12:41
Reviewer Update
My claim is still not finalised,but Outsurance notified me : If i am going to proceed with this claim they will give me 31 days notice to cancell my policy,which i had house content and 2 vehicles insured by them for over 20 years.All my lightning damage claims was very unfortunate,as i stayed in a bad area for lightning,although we moved 2 months ago from there,i always tried to install lightning protection from a company Clearline to try and minimize my claims.

My current claim is R18000,and if i go ahead with that,Outsurance will give me 31 days notice for cancellation.

Good,so Outsurance says:"You always get something out" ???????? >>>>>>>>> really??.what am i getting out this time,i only claim when neccasary and now you want to cancell my policy........
HK
Hannes K's update18 Apr 2023, 11:43
Reviewer Update
After many discussions with their management,they purely say :sorry sir,thats how it is,you have claimed up to now R20000 more than you have paid to us in the past,so we have to cancell your insurance from Outsurance side.

Even if i dont stay at previous property that had bad lightning,they dont care at all to listen any further to me,its already been calculated by their head office,so i am going to be cancelled from them.

Thanks Outsurance,you are completely right:You do always get something out...........at least i gam getting a no care,sorry for you,31 day cancellation notice out of Outsurance.......Lovely after 20 years been a client.People beware of this,you always get something out from them as they do advertise,at least a 31 day cancellation no care attitude after 20 years relationship with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
OUTsurance
OUTsurance's reply18 Apr 2023, 12:58
Official
Hello Hannes

We are sorry the outcome of the settlement amount discussion is not satisfactory for you.

Our claims manager discussed the matter in detail.  We however understand your unhappiness, especially given the multi claims status you are now approaching. The latter is an actuarial decision based on frequency and type of claims within a specific period. 

Regards
The OUTsurance Team


Best regards,