Terrible, pathetic, disappointing service

I had a burst geyser. I contacted outsurance. They sent out westfield general contractors. They replaced the geyser but refused to replace the leaking pipe leading from the geyser for some reason. After I complained to outsurance the contractor came the next day and replaced it. The next day I noticed the ceiling was stained and I went to check the geyser and I noticed that 4 pipe couplings that they fitted were leaking. When we phoned the contractors to report this they gave a ridiculous response that the pipes were 'sweating'. I thereafter contacted outsurance and Siza was helpful but he sent out the same contractors. They came out no less than 5 separate occasions as after each occasion the pipes were still leaking. We had to deal with this appaling service. On the 5th day after reporting the problem we were left with no hot water. It was a Sunday I phoned outsurance and low and behold outsurance informed me the company had no one on standby. Outsurance then wanted to send me another electrician but they wanted me to fit the bill. This is pathetic service from outsurance. It was later found out that the new isolator they fitted was burnt out. The problem is still not resolved.