TERRIBLE Outsurance 3rd party claims processes

I am super annoyed with Outsurance 3rd party claims processes. My colleague bumped and dented my car and he took full responsibility, even called Outsurance to tell them the story. Have submitted all the documents they need to process my claim and I am told I will have to wait 4-6 weeks to know if its approved or not?? In the interim he has been assisted to fix his own car, in fact they scheduled an appointment for him for the following day after the incident. How? when I am the one that was done wrong by Outsurance client's admission, be made to wait more than month for the process to be done? I mean how??? It just so wrong, so he will probably get his car fixed before mine is even looked at? WHY!!!!!!!!