AS
AJ S
1 reviews | Active since Feb 2020
05 May 2021, 09:06
Terrible Insurance
Not insuring what they claim or collect premiums of Poor service Not responding to app requests Not answering calls or mails Misleading False assurance No attempt in correcting neglection / incompetency from their staff
In today's times poor service is unacceptable, lots of other better insurance companies
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
06 May 2021, 15:11Good day AJ,
Nonhlanhla our retention manager has been in contact with you to address your concerns.
You wanted to insure items in the storage unit and we advised you that in order to provide you with cover we require the underwriting information which was never provided to us, unfortunately due to this we weren't able to provide you with cover. Please be advised, we received your message that you sent and we contacted you as per your request.
Thank you for giving us the opportunity to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Nonhlanhla our retention manager has been in contact with you to address your concerns.
You wanted to insure items in the storage unit and we advised you that in order to provide you with cover we require the underwriting information which was never provided to us, unfortunately due to this we weren't able to provide you with cover. Please be advised, we received your message that you sent and we contacted you as per your request.
Thank you for giving us the opportunity to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply06 May 2021, 15:11
Official
Good day AJ,
Nonhlanhla our retention manager has been in contact with you to address your concerns.
You wanted to insure items in the storage unit and we advised you that in order to provide you with cover we require the underwriting information which was never provided to us, unfortunately due to this we weren't able to provide you with cover. Please be advised, we received your message that you sent and we contacted you as per your request.
Thank you for giving us the opportunity to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Nonhlanhla our retention manager has been in contact with you to address your concerns.
You wanted to insure items in the storage unit and we advised you that in order to provide you with cover we require the underwriting information which was never provided to us, unfortunately due to this we weren't able to provide you with cover. Please be advised, we received your message that you sent and we contacted you as per your request.
Thank you for giving us the opportunity to address your concerns.
We do apologise for the inconvenience caused.
Regards,
OUTsurance