LS
Lisa S
1 reviews | Active since Feb 2019
13 Mar 2019, 09:23
Terrible experience with Outsurance.
Total shock at the level of service, I have always heard good news about Outsurance based on your Marketing. The irony. But I was shocked at the level of service I received. Tried to cancel my Policy for the old car and get a new QUOTE for my new baby but every time the Call Centre tells me they will call me back. You even had the wrong information and obviously, that lead to a wrong premium which was waaayyy higher. The cancellation department is a total joke.
I am sadly disappointed that you can only Point out other service providers flaws instead of focusing on how you can improve your own., After three weeks of waiting for a new quote, I finally canceled my policy.
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Replies (1)
OUTsurance's replyOfficial
15 Mar 2019, 14:45Hello lisa-senda
We appreciate you bringing the matter to our attention.
Service forms the core of our business, and if we fail our clients, we certainly fail ourselves.
You were kind enough to allow Weliswa, our client care manager to investigate what had transpired, and events which led to your unhappiness.
Our findings have been discussed with our advisor and we thank you for allowing us the opportunity to restore your faith in us.
Regards
OUTsurance
We appreciate you bringing the matter to our attention.
Service forms the core of our business, and if we fail our clients, we certainly fail ourselves.
You were kind enough to allow Weliswa, our client care manager to investigate what had transpired, and events which led to your unhappiness.
Our findings have been discussed with our advisor and we thank you for allowing us the opportunity to restore your faith in us.
Regards
OUTsurance
OUTsurance's reply15 Mar 2019, 14:45
Official
Hello lisa-senda
We appreciate you bringing the matter to our attention.
Service forms the core of our business, and if we fail our clients, we certainly fail ourselves.
You were kind enough to allow Weliswa, our client care manager to investigate what had transpired, and events which led to your unhappiness.
Our findings have been discussed with our advisor and we thank you for allowing us the opportunity to restore your faith in us.
Regards
OUTsurance
We appreciate you bringing the matter to our attention.
Service forms the core of our business, and if we fail our clients, we certainly fail ourselves.
You were kind enough to allow Weliswa, our client care manager to investigate what had transpired, and events which led to your unhappiness.
Our findings have been discussed with our advisor and we thank you for allowing us the opportunity to restore your faith in us.
Regards
OUTsurance