Terrible experience with Outsource

My vehicle broke when i arrived on holiday 700km away from home. The diff broke upon arrival which i then reported to Outsurance. Initially things looked good as they arranged for a truck to collect my vehicle and transport it to a panel beater 4 hours away as we are quite remote. 5 days later i still have no idea if Outsurance is going to cover the damages, no one is providing me feedback on my claim and i am currently stranded now with my family and all our camping gear. I have received no further feedback or assistance since my vehicle was collected, and keep getting told i need to wait until the next day the whole time. I have tried to escalate the matter with no success and no progress has been made even after 6 days. Steven, Ronald, Chantelle, Bridget and Eulanda are the people i have mainly dealt with and all of them do the exact same, make empty promises and assure me they will sort things out and get back to me, which they do not do. I have spent 100s or rands already of my own airtime because of them not getting back to me. Extremely disappointed and will definitely not recommend them to anyone. Theh falsely advertise that they go "out" of their way to assist you, and this is clearly not the case!