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SN
Shireen N

1 reviews | Active since Sept 2021

04 Jul 2025, 19:25

Terrible experience with dishonesty and unprofessional

As a new customer it has been an extremely frustrating and disappointing experience thus far. My initial premiums have been changed without my permission by Jason Dominy who assured me that this won’t happen as they made the error in capturing the information. His dishonest approach as well as an increase in my premiums has left a bad taste and will be looking elsewhere. The people capturing the information are not always properly trained and what they confirm is not correctly captured in your policies. Be careful to check the information. Even when you correct the information they don’t capture it properly again. Now when they call back they adjust your premiums without consent. Dishonest and unprofessional behaviour OUTsurance!

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Replies (3)
SN
Shireen N's update07 Jul 2025, 10:30
Reviewer Update
Still waiting for an answer re disappointing experience? Where is the escalation to the matter if you are actually caring about customers experiences
SN
Shireen N's update11 Jul 2025, 15:34
Reviewer Update
It’s the 11th of July and the manager of Jason Dominy from client care services is just as dishonest as him. My premiums have not be guaranteed as I first joined and I’ve asked for the phone call to be forwarded as they rejected my claim that the correct info was given. She promised that within 48 hours I would get a call from her and the recording. Instead they have taken more money out of my account without permission! Not a professional outcome from Outsurance. I want a manager that is ethical and honest to call and sort this out!!!
OUTsurance
OUTsurance's reply23 Jul 2025, 15:04
Official
Good day Shireen,

Further to our initial reply, we can confirm that the calls were reviewed and due to a valid staff error established, we have matched your premium.

We apologise for the inconvenience caused.

Regards,
The OUTsurance Team