RF
Renier F
1 reviews | Active since Dec 2019
18 Dec 2019, 17:45
Terrible customer service with no feedback
I submitted a claim for my windscreen via the Outsurance App on the 03 December 2019 already and was advised that the claim should be finalized within 48 hrs. Uo until today my windscreen has not yet been replaced and after numerous calls and promises that it will be sorted I have had no feedback or contact other than me having to do all the follow ups. This is really unacceptable and i expect a call by tomorrow morning and confirmation that my windscreen will be replaced tomorrow still!!!!!
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OUTsurance's replyOfficial
19 Dec 2019, 14:01Good day Renier,
We certainly did not wish for you to experience this and the huge delay for a small claim is truly unacceptable.
Lloyd our claims manager contacted you to apologise for the poor service experience and he discussed the recourse with you. We will investigate the matter to understand why our service provider did not contact you for the fitment of the windscreen.
Lloyd will remain in contact with you up until the matter is resolved.
Regards,
OUTsurance
We certainly did not wish for you to experience this and the huge delay for a small claim is truly unacceptable.
Lloyd our claims manager contacted you to apologise for the poor service experience and he discussed the recourse with you. We will investigate the matter to understand why our service provider did not contact you for the fitment of the windscreen.
Lloyd will remain in contact with you up until the matter is resolved.
Regards,
OUTsurance
OUTsurance's reply19 Dec 2019, 14:01
Official
Good day Renier,
We certainly did not wish for you to experience this and the huge delay for a small claim is truly unacceptable.
Lloyd our claims manager contacted you to apologise for the poor service experience and he discussed the recourse with you. We will investigate the matter to understand why our service provider did not contact you for the fitment of the windscreen.
Lloyd will remain in contact with you up until the matter is resolved.
Regards,
OUTsurance
We certainly did not wish for you to experience this and the huge delay for a small claim is truly unacceptable.
Lloyd our claims manager contacted you to apologise for the poor service experience and he discussed the recourse with you. We will investigate the matter to understand why our service provider did not contact you for the fitment of the windscreen.
Lloyd will remain in contact with you up until the matter is resolved.
Regards,
OUTsurance